AddOns is one of the most reliable and comprehensive managed I.T. services available to asset-intensive industries including mining and public transportation.
The environment AddOns was battling when Avocet was brought on was one of increasingly intense competition. Many mom-and-pop operations were taking over in the space and many of their mid- to large customers were bringing marketing and sales services in-house. Making things even more difficult was having to navigate a very negative perception of I.T. providers in the marketplace, and the reality that many small- to mid-sized I.T. firms were being acquired by larger entities, making the need for AddOns’ services obsolete.
Our insights enabled us to reposition the brand from a position of strength and leadership. We assisted in aligning the company’s sales and marketing teams and developed growth strategies that highlighted AddOns’ powerful and proactive solution and its nimble approach to addressing customer fears and needs. Our focus was on revamping the brand’s outdated look and feel and on positioning AddOns as a thought-leader while infusing “relatable” humor in the often boring and mundane workdays of their customers. We engaged very specific audience segments and implemented new positioning strategies that increased top-of-mind-awareness throughout an extended sales cycle.
We evaluated the new AddOns website based on the following performance metrics:
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