“It’s about solving, not selling.” Listen & Learn: Defining conversational marketing. The difference between pushing out messages vs. having a conversation. Why it’s important to solve customers’ issues vs. sell them a product or service. The importance of being a good listener. Including chatbots and live chats into your conversational marketing strategies. Meet people where […]

“An omnichannel approach is what we have to start looking at.” Listen & Learn: The five generations of consumers you need to know about. Insights into shifts in buyer behavior. Why everything needs to start with an integrated omnichannel approach. Getting back to basics and targeting individual consumers. Why a broad approach to media buying […]

“Hitting a pause button and being willing to invest a little bit more time in taking a good look at all aspects…PAYS off in dividends.” Listen & Learn: Why it was so important to understand where the brand had come from before setting out to do a refresh. The six-phased strategic marketing process RMG and […]

  “No executive wakes up and says, ‘I’m going to create siloes within the organization,’ but it happens.” Listen & Learn: The top five things companies do that lead to misalignment between sales and marketing. The importance of understanding your audience from a psychological perspective. Why marketing can’t do it all and products don’t sell […]

  “Finding new ways to be relevant is what we all have to do, especially in this climate.” Listen & Learn: The eight simple steps to incorporating humor into your marketing strategies. Why some brands are afraid to use humor in their marketing. Where humor works well, and where it doesn’t. How all brands, not […]

  “There isn’t a brand out there whose customers don’t like to smile.” Listen & Learn: The eight simple steps to incorporating humor into your marketing strategies. Why some brands are afraid to use humor in their marketing. Where humor works well, and where it doesn’t. How all brands, not matter the industry or the […]

  “You can’t expect that the expected is going to do what you need it to do.” Listen & Learn: How thinking divergently fosters growth. Tying bold creative strategies to growth. How to become your clients’ creative agent. Why curiosity is the most important element of all creative strategies. What defines the creative mindset. Why […]

“Every organization has an employee value proposition; you just need to be sure it’s the right one.” Listen & Learn: Why social media needs to speak to all your stakeholders. Storytelling as a way to get your customers and potential customers excited about your brand. Attracting the right customers vs. the number of customers. Defining […]

“If you ask someone about their company’s mission, you just see blank stares.” Listen & Learn: The building blocks for creating a Vivid Vision for your brand. The difference between a mission, a set of goals, company values, and a vision. How a Vivid Vision creates a culture and impacts retention. The questions you should […]

“Placing yourself in the story you’re trying to tell is where marketers hit gold.”   Listen & Learn: The four tenets of strategic storytelling. The importance of people-first storytelling. The power of narrative. Why it’s never about what you make or why you make it. It’s not about selling a story; it’s about telling a […]

“Direct marketing does not work without brand awareness and brand awareness is driven by creative.”   Listen & Learn: Tips for measuring your creative’s ROI. The tools you need to measure the impact of your creative. The importance of having a “creative minimum standard.” Why it’s important to not rely on creative for creative’s sake. […]

“People are looking for trustworthy content to guide their decision making.”   Listen & Learn: Where marketers are getting wrong, and where they are getting it right when it comes to leveraging the power of SEO, AI, and content. How to think about content with AI in mind. How marketers can benefit from a more […]

  “Make sure to properly test the local market before you go full scale.”   Listen & Learn: The elements of performance marketing. The difference in focus between traditional marketing and performance marketing. Navigating GDPR when marketing internationally. The international markets that are easiest to work with. The importance of developing a proper customer journey […]

  “When you’re out there shouting, and everyone else is shouting, is it a surprise that no one can hear?”   Listen & Learn: The four steps to the “flywheel” funnel. All about consensus creation. The one framework all marketers need to understand. How to boost demand-gen and topline revenue. Why marketers need to define […]

  “The reason why companies fail is NOT because of the product or the technology. It’s because they fail to understand that…they have to engineer their marketing.”   Listen & Learn: The essence of category design. Why some brands make the mistake of leading with parity. The role of marketing in demand generation. Understanding the […]

  “Conversational marketing allows you to have conversations with your customers along the whole journey.”   Listen & Learn: The advances in AI that are helping brands connect to their customers. The Don’ts and Dos of conversational marketing. How to get chat marketing wins out of the gate. The benefits of the flexibility of conversational […]

  “New knowledge is always built on something we already know and then extending it.”   Listen & Learn: How thought leadership is based on new knowledge. The importance of not publishing a book before it’s ready. Building credibility through thought leadership. Why content is critical to help grow your brand through a thought leadership […]

“Don’t do PR in a silo.” Listen & Learn: How PR and earned media strategies should be part of your integrated marketing approach. The credibility of third-party endorsement. Why you need to incorporate influencers into your PR strategy. Milestone releases. What would make an editor or producer ignore a release. Why it’s important to be […]

“I am a bigger fan of fear than most people.”    Listen & Learn: Why fear is an important emotion. The difference between fear and anxiety. Turning fear into positive strategic wins. How to soothe your audience. The one thing all marketers should STOP doing. The power strategy of pairing something new with something familiar […]

  “If you get the circumstances right and you find the right influencer, you can make a very powerful program.”   Listen & Learn: The three “must-dos” of a successful influencer marketing strategy. Why consistency and authenticity are the basis for an influencer marketing strategy. The myths of influencer marketing. Defining what an influencer is […]

  “Originality comes from within.”   Listen & Learn: Why marketers must be original. The five “Must Be’s” every marketer needs to embrace. Tips for staying focused and grounded in the midst of change. Staying relevant. Why bending the rules is a good thing   Lisa Morris is the director of marketing at Dapicon Inc., […]

  “A brand is defined in a consumer’s mind and that takes time.”   Listen & Learn: Products don’t sell themselves. Why being bold and brave strategies win the day. How to rise above the sea of sameness and differentiation your brand in the marketplace. Understanding the intersection between a well-planned brand strategy and brand […]

  “Start thinking about how your content is created and stop thinking about it as a replacement.”   Listen & Learn: Why a Subject Matter Expert is the most important asset a business has. The Natural Language Generation tools that improve AI content. The difference between Natural Language Processing and Natural Language Generation. Understanding content […]

  “The best way to succeed is to have a brilliantly designed innovation that is well-timed in the market.”   Listen & Learn: How to time your go-to-market strategy. Why exponential growth is based on creating heavy users out of your initial fans. How to overcome the mental and cultural obstacles of what an innovative […]

  “One of the easiest ways to passively communicate confidence and inspire confidence is through a consistent visual presence.”   Listen & Learn: Deliver the expected and the unexpected through innovative design strategies. The importance of brand continuity when defining your visual identity. Why a strong visual presence is important to inspire confidence in your […]

“You can’t sell your brand to the world until you understand what attracts the world to your brand.”   Listen & Learn: The 15 primal emotions that are most likely to drive purchasing behavior. How small brands can go from “zeros to heroes” with the right emotional marketing strategies. How once you speak to the […]

  “The role of the ghostwriter is to be a vessel between you and your audience.”   Listen & Learn: The three-part technical process for defining voice when ghostwriting. Writing a book is not an early-stage strategy. How a ghostwriter is an advocate for the reader. The advantages of having a ghostwriter on your team. […]

“Your home page isn’t your home page anymore. The first page of your branded search is your home page.”   Listen & Learn: Why what shows up in a search is just as important as what’s NOT showing up. The importance of creating positive content and assets that show up on the SEO side. Tips […]

“Everyone has selling and marketing and to be the face of your organization at all times.”   Listen & Learn: Where some companies get misaligned with their internal teams when it comes to the brand. Why inside sales and outside sales messaging is different. What is the brand transfer score? Why frontline teams often ignore […]

“You have to build trust from the very first moment you meet.”   Listen & Learn: How to ensure that an agency you hire is a true strategic partner. Tips for negotiating media pricing with an agency. Accountability, trust, and transparency: essential elements when engaging an agency. Why it’s important to know if there are […]

“Part of Googling yourself is if nothing shows up, a lot of people are going to ask why, and that’s a bad thing.”   Listen & Learn: The importance of consistency across social channels How to leverage your personal brand to gain authority How to manage your social presence Tips for controlling the narrative Why […]

“Individuals are watching their privacy and trying to find different ways to engage and to find brands that feel less push and more pull.”   Listen & Learn: How privacy data is turning marketing strategies upside down. How the consumer is getting smarter in the digital space. Different generation’s expectations regarding privacy and brand affiliation. […]

“You can’t just say it. You have to have proof.”   Listen & Learn: Five tips for creating a powerful B2B marketing strategy. The importance of being realistic in setting your goals. What to look for in a team. Know your audience. Three kinds of content.  Michelle Bank is chief marketing officer at NuSpire in […]

“You have to grab them in that first moment of discovery because if you don’t then somebody else will do it.”   Listen & Learn: The importance of customer acquisition funnel. How you can win the testing and scaling acquisition game. How to budget for an effective Google ads campaign. The difference between content targeting […]

“As a small business you need to communicate your name. You don’t want them to remember the cuteness of your logo; you need them to remember your name and remember it with a feeling.”   Listen & Learn: The psychology behind a logo. The advantages of doing a logo refresh vs. an entirely new design […]

  “On the receiving end of what we’re putting out for marketing, that’s where the behavior has been disrupted for the people we’re trying to connect with.”   Listen & Learn: The elements of a personalized marketing strategy. How curiosity and challenging the status quo to impact positive change. What can you do to create […]

“Community is global.”   Listen & Learn: Five tips for using virtual events to develop your brand. How to maintain the “human touch” at a virtual event. How to navigate hybrid events. How to prove the value of virtual and hybrid events. Using virtual events to engage customers. How to Bring Your Own Audience to […]

“Who’s going to ignore a video that was recorded especially for them?”   Listen & Learn: The specifics of conversion tactics, activation tactics, and growth tactics. Why authenticity so important when creating a personalized video strategy. How personalized videos drive action. The best ways to use personalized video to reach your audience at each and […]

“You want to lead through ideas and concepts as opposed to leading by transferring emotion, energy, and enthusiasm.”   Listen & Learn: Why thought leaders are natural teachers. The three stages of influence. The tipping point of influence. Get seen, get noticed, and get known. Why it’s important to ruffle some feathers. How to decide […]

“There’s no downside for you to becoming (the content owner), and talking to customers.”   Listen & Learn: How to measure what matters. Tips for inspiring bravery. The importance of talking to your customers. How to become the content owner. Why it’s important to challenge the status quo. The importance of finding your tribe of […]

“Because there’s so much virtual noise today because we’re all at home, LinkedIn notes and connections are more important than ever.”   Listen & Learn: How to collect clean data from a virtual trade show. How to drive virtual trade show attendees to your protocol. Making sure your sales team is aligned and using LinkedIn […]

“You don’t have a right to win if you don’t meet the points of parity.”   Listen & Learn: Why it’s important to listen to your audience FIRST. The four steps to setting out a long-term consumer-focused strategy. Putting the consumer at the center of everything you do. Casting your vision. Defining your audience and […]

“Create a direct-to-consumer network before you sell in-store.”   Listen & Learn: Tips for striking that hard-to-achieve balance between direct-to-consumer and brick-and-mortar. Customer segments and how to approach each. The value of in-store demos and roadshows. Making your marketing more efficient so that you can scale your small business into a bigger business. The process […]

“Being bold is about going against the grain, moving forward without fear.”   Listen & Learn: Eight secrets to bold marketing. Moving your brand from boring to brave. The importance of building relationships. Amplifying your sales through brave strategies. Why it’s important to study other brands, even those outside your industry, to see how they […]

“If you don’t have the data, your first step is to get it.”   Listen & Learn: Prioritizing your products and services to determine your markets. The life-time value of a buyer and the importance of focusing on loyalty and referrals. Six Steps to Results Compounding. The tools that help you understand what is happening […]