Does Your Company Have A Gold Standard Of Service?

• In all business categories, the defining decision a customer or client makes in determining whether to purchase from you or your competition, comes down to one single element: service – the overall experience and delight of dealing with your company.

• How you structure your customer service experience is a critical part of your marketing plan, but few companies give it the time and training it deserves, preferring to “wing it,” leaving it as an intangible line item.

• Does your company have a gold standard benchmark of service to live up to? If not, then pick your own. Choose an experience from a company that really amazed you … an experience that turned you into one of their brand ambassadors.

• If you don’t have a company to emulate or an experience to relate to as a gold standard of service, then start here: The Ritz Carlton Gold Standard may be all you’ll ever need! http://corporate.ritzcarlton.com/en/About/GoldStandards.htm#credo

StrategyCast Newsletter

Crush Your Marketing Strategy with Just a Few Minutes a Week

Sign up for the StrategyCast Newsletter and receive a weekly marketing podcast episode, clips, resources, and more to help you master your marketing strategy.*

* By submitting this form, I agree to the Terms of Use and Privacy Policy, including the transfer of data to the United States. You’re free to unsubscribe at any time.

CONTACT

It’s time to be fearless. It’s time to be bold. Call today and ignite your success! 303.678.7102.

LONGMONT (Headquarters)

425 Main Street
Longmont, CO 80501

DENVER

2373 Central Park Blvd, Ste 100
Denver, CO 80231
*Required Field

CONTACT

It’s time to be fearless. It’s time to be bold. Call today and ignite your success! 303.678.7102.

LONGMONT (Headquarters)

425 Main Street
Longmont, CO 80501

DENVER

2373 Central Park Blvd, Ste 100
Denver, CO 80231
*Required Field

CONTACT

It’s time to be fearless. It’s time to be bold. Call today and ignite your success! 303.678.7102.

LONGMONT (Headquarters)

425 Main Street
Longmont, CO 80501

DENVER

2373 Central Park Blvd, Ste 100
Denver, CO 80231
*Required Field