Watch the Podcast on YouTube!
“(Brands that focus on) the employee experience and the customer experience have a 1.8-times faster growth rate than those that didn’t.”
Listen & Learn:
- Employee experience vs. customer experience: Why brands that do both have a 1.8-times faster growth rate than those that don’t.
- The disconnect between C-Suite and frontline employees.
- The impact of tech and lack of integration.
- The importance of backing up ideas with data.
- How to combat employee burnout.
- The connection between employee experience and growth.
- The importance of continuous improvement.
Tiffani Bova is the global growth evangelist at Salesforce and the author of the WSJ bestselling book The Experience Mindset: Changing the Way You Think About Growth.
Her previous book Growth IQ [2018] was also a Wall Street Journal bestseller and has been translated into 12 languages. Bova is ranked on the current Thinkers50’s list of the world’s top management thinkers [twice] and has appeared on MSNBC, Bloomberg, BNN Bloomberg, Cheddar News and Yahoo! Finance. She also contributes her thoughts to publications including Harvard Business Review, Forbes, Entrepreneur, Thrive, MIT Sloan Management Review, Rotman Management Magazine and Duke University Dialogue Review. She frequently is a guest lecturer at Columbia University, Wharton, USC and TCU to name a few.
As host of What’s Next! with Tiffani Bova, a top-ranked podcast on iTunes, Bova has interviewed hundreds of thought leaders and executives including Arianna Huffington, Dan Pink, Seth Godin Tom Peters, Marshall Goldsmith, former Best Buy CEO Hubert Joly, former Ritz-Carlton President Horst Schulze, and Square co-founder Jim McKelvey among others.
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